You can only fool the prospect and client so long before they realize you are just another old-school agency.
As we work hard to create the customer experience that the customer of today demands we are cutting the process short and the customer are realizing it.
We are the bodybuilder who only works his or her upper body and neglects the rest. In 2018 and beyond that is not going to enough.
So what is enough? What is the rest of the insurance business body? Let’s find out.